@

Top 10 FAQs

Which server do I use on MT4?

If you are unsure of the server your account is set up for, please confirm the specific server from the email we sent to you with your initial login…

How to make a deposit?

To deposit funds, please log onto MYFXCM and click “Deposit Funds”. Here, you can view your available deposit options. You may also…

How do I open a live account?

In order to open a live account you need to apply online. If you successfully open and fund your account, you may begin trading within one to two business…

What documents are needed for “Identification” (ID) and “Proof of Residence” when opening a new account?

What can I use for the government issued ID? Government issued photo IDs can be any of the following: National ID Passport What documents are accepted for…

What should I do if I forgot my Login ID or password?

If you forgot either the login or password for your Live account, please go to MYFXCM. Select, “Forgot Log In/Password” and…

Can I have a new demo?

Trading Station / TSWeb / TSMobile To create a Trading Station Demo account, click here. MetaTrader 4 (MT4) We recommend opening a New MT4 Demo…

How do I download and install MT4?

Click here to download MT4 to your computer. Depending on your browser the download may be shown in a specific location. If you are using …

What's the status of my new account?

It takes 1-3 business days to process a new application. It's best to check your email for specific updates in regards to your new application. …

What can I do if I disagree with the execution of my trade?

If you have an inquiry on the execution of a Trade, please click here to view our Trade Audit information. …

What is the status of my deposit?

You can check the status of your deposit online by running an “Account Report” on MYFXCM. Once the deposit has been processed, the “…

How do I download the platform (Trading Station)

Click here to download the FXCM Trading Station Depending on your browser you will see the download displayed in a specific location. If you are…

Why did my trade open/close, I do not see my price level was reached?

With any financial product, there is a price to Buy and a price to Sell. When verifying if a trade should have triggered it's important…