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Top 10 FAQs

What should I do if I forgot my username or password?

If you forgot either the username or password for your Live account, please go to MYFXCM. Select, “Forgot Username/Password”…

What are the current margin requirements?

https://www.fxcm.com/za/margin-updates/  Deposit Funds Now    …

How do I download and install MT4?

Click here to download MT4 to your computer. Depending on your browser the download may be shown in a specific location. If you are using …

How do I open a live account?

In order to open a live account you need to apply online. If you successfully open and fund your account, you may begin trading within one to two business…

Why did my trade open/close, I do not see my price level was reached?

With any financial product, there is a price to Buy and a price to Sell. When verifying if a trade should have triggered it's important…

How do I download the platform (Trading Station)

Click here to download the FXCM Trading Station Depending on your browser you will see the download displayed in a specific location. If you are…

Oil products - Important Information

Due to the current exceptional market events related to this product, please note we may take such action as reasonably required, including but not…

What is FXCM’s current service level in light of COVID-19?

As a globally represented company, FXCM has robust business continuity plans. All of our services are currently fully operational and our support staff…