How do I resolve the error, "Incorrect username or password"?
If you receive the error message "Incorrect username or password" when logging into a live Trading Station account, then the username or password entered is incorrect.
Please follow these steps to resolve your log-in issues:
- Change the "Connection" field to "REAL" to connect to a live account.
- Delete the username and password from each field.
- Check your records to make sure the username and password are correct, then re-enter the username and password manually.
- Do not copy and paste to avoid unnecessary characters.
If you are still unable to log in after completing the steps above, then the easiest solution is to reset your password online.
You can reset your password online at MyFXCM by clicking on "Forgot Password". A temporary password will be sent to you by email and can be changed after you log in.
If you are unable to reset your password online, we recommend that you chat with a live representative who can reset your password for you. A new temporary password will be sent to the email address on file. You can update your temporary password to a unique password after you log in.
Demo accounts automatically expire after thirty days. Demo trading is a valuable tool and you are welcome to register for as many demo accounts as you like. If you receive the error message "Incorrect username or password" and your demo account username is correct, then your demo account has likely expired. To continue demo trading, please register for a new demo account.