• FXCM Launches WhatsApp Support

    FXCM now offers WhatsApp support to our clients! Simply add our WhatsApp number to your contacts (+44 7537 432259) or click here and reach out to us from Sunday at 5pm EST to Friday at 5pm EST.

Ticker (symbol name) Change Treatment

  • In order to support a ticker change, a new symbol is created and open positions and pending orders are transferred.
    • The change does not occur at the exact same time as the underlying ticker is changed, but over a weekend shortly following the corporate action.
  • At the time of the corporate action FXCM will update the display name in the platform but the instrument ticker will not change.
  • Trading will remain open, unaffected.
  • Once the new symbol is created and tested, FXCM will transfer open positions and pending orders to the new symbol and then halt trading on the old symbol.
  • Old positions will be closed at their open rate and new positions will be opened at the same rate.