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Trading Station Technical Support

How do I see the Bid and Ask Prices in the Trading Station platform?

In order to see the ask chart on Trading Station please follow these steps: Open the chart and timeframe that you would like to see the ask prices forIn…

How do I install FXCM Apps Indicators to Trading Station II?

To install a TSII indicator that was downloaded from the FXCM App Store please open the “.zip” file downloaded from the FXCM App Store. This…

How do I set up text alerts in Trading Station?

In order to set up text message alerts in Trading Station, please follow the steps below: Click on “System” in the top Toolbar of the Trading…

How do I enable One Click Trading in the Trading Station platform?

Step 1: Please click 'Trading Settings' in the bar located at the top of the platform This will open the “Trading Settings” window: …

Moving Averages

The moving average is a simple technical analysis tool that creates a constantly updated average price. The average is taken over a specific period of…

Technical Support for FXCM Platforms

If you have a technical support question regarding Trading Station or MT4, please contact us for support. If the representative you speak with via Live…

Why am I not able to log into my Trading Station demo account?

Demo accounts automatically expire after thirty days. If you receive the error message, "Incorrect username or password" and your demo account…

How do I add the ATR (Average True Range) Indicator to my charts?

To add the ATR indicator to your Trading Station/Marketscope chart, click on the Insert menu at the top of the charting window > "Add…

How do I reinstall the Trading Station platform?

Many problems can be resolved by uninstalling Trading Station. To uninstall, please follow the follow steps: Step 1: Backup all necessary files such as…

How do I save, apply, and manage templates in the Trading Station platform?

Saving & Loading Templates To save or load a template please open Marketscope and then follow the steps below: Templates save all the work done on the…

How to take a screenshot

Sometimes, you may be asked to send in a screenshot of your platform or of an error message you are receiving, et cetera., when you are being assisted by…

How do I save and load Layouts in the Trading Station platform?

Layouts save the way that your charts are displayed on the screen: tabs, windows, etc. To save or load a layout please open Marketscope and then follow…

How do I use the FXCM App Store?

To access the FXCM App Store, navigate to http://www.fxcmapps.com Logging In Click on the “Login” button in the navigation bar. There are…

How do I change my time zone in Trading Station?

You can change the time zone on your platform and charts by clicking on System, Options, and General Trading. Edit the “Time Zone” drop down…

Help, I lost my layout/template/profile; how can I get it back?

Layouts (as well as templates, custom indicators/strategies, profiles, and snapshots) for Trading Station are saved at this location on your computer:…

How do I dock charts in the Trading Station platform?

In order to dock charts in Trading Station, please follow the steps below: Click on the tab of the chart you would like to move. Without letting go of the…

How do I add and hide symbols in the Trading Station platform?

Please click “Symbols” in the bar located at the top of the platform This will open the “Symbols” window: Use the filter field to…

How do I Add and Hide Symbols in Trading Station Web?

To add and hide symbols in Trading Station Web please follow these steps: Add a Symbol: Select the symbol that you would like to add from the drop down…