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Execution

My pending order did not open at the price in which I selected, why?

FXCM takes the required steps to ensure that trades are executed at the quoted price with the best possible result for our clients. Due to fast moving…

How do we give clients the best price?

By receiving prices from multiple liquidity providers, FXCM is able to provide clients with competitive prices and low spreads. …

Why does my trade execution price not match what I am seeing on the chart?

The times on your FXCM statement are in UTC. You can change the time zone on your charts to UTC by clicking on System, Options, and General Trading. Edit…

What is Positive Slippage?

With FXCM’s Price Improvement technology, all orders can receive positive slippage, or price improvements. This means you can potentially make more…

How Orders Execute

A trading strategy helps you achieve your trading goals. But to carry out your strategy, you need the right tools. FXCM offers simple and complex orders,…

What can I do if I disagree with the execution of my trade?

If you have an inquiry regarding the execution of a Trade, please click here to view our Trade Audit information. …

There was a gap in the market, and I lost more than my stop loss. How did this happen, and will I be refunded?

There may be a heavy increase in market movement after a news release or even between the close and re-opening of the market, which could have a…

Is there a maximum order size per trade ticket?

FXCM has no limits on maximum order sizes, but there is a maximum limit per ticket. The Trading Station platform allows for order sizes up to 50 million…

I am away from my computer, but can I still place trades if I call in? Will I receive a favorable price?

Yes. FXCM provides the service to place trades for a trader of a certain account type if they call in. One must keep in mind that there is a time lag…

I opened a market order but did not get the market price I saw, why?

FXCM takes the required steps to ensure that the execution of our quoted prices provide clients with the best possible result. On some occasions, due to…