The Trading Station is not working, how can I resolve this?

To resolve technical issues with the platform, please follow the steps below to uninstall and re-install the platform:

  1. Navigate to “Start” -> “C drive” -> “Program files (x86)”
  2. Locate the “Candleworks” folder, right click and choose “Delete”
  3. Navigate back to "Start" -> "Control Panel"
  4. Select "Add or Remove Programs" or “Uninstall a Program”
  5. Right click on "FXCM Trading Station"
  6. Confirm you want to Uninstall the platform, click "Yes"
  7. Select “Uninstall Fully” -> click “Finish” to complete the process

When the uninstall is complete, click here to download the platform.