How can I test my internet connection?

Test your connection to our server by running a Trace Route (PC only, no Macs)

Step One: Perform the Trace Route by clicking here.

  • (If using Internet Explorer > Click Run)
  • (If using Firefox or Chrome > Save File, Open File, > click Run)

Step Two: Wait up to 60 seconds for the black screen to disappear and for notepad file to appear.

  • Ideally, the times should be consistently less than 150 milliseconds (ms) and there should be no asterisks (*) resulting in 'Request timed out'. The asterisks raises concern that data may not be transmitting properly through the internet.

  • If your connection "Timed Out", you may want to restart your internet modem and router. You can do this by unplugging both the modem and router. Wait up to 1 minute before plugging them back in. Once that is complete, test your connection again. 

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