What do I do if I got the error message “Problem connecting to server”?

If you received this error message, something is not allowing Trading Station to connect to the Internet.

Please try the following solutions:

  1. Restart your internet modem
    • To restart your internet modem, simply unplug the modem from its power source.
    • Allow the modem 1-2 minutes before plugging it in again.
    • Then, try to log in once more.
  2. Try to log into Trading Station Web
    • If you are able to log in here, please attempt to log into Trading Station again.
  3. Reconfigure your Firewall or Antivirus software and try to log in again
    • If you believe this is due to a firewall, FXCM recommends referring to your Firewall/antivirus software documentation for full instructions. Simply, you will need to grant Trading Station access to the internet.