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Basic Document Questions

How do I send in my documents?

To send in your documentation, please go to MyFXCM. Log in using the information provided to you and click “My Info”   Select “…

How do I give permission for someone else to trade my account for me?

To allow someone else to trade your account, you will need to submit the Limited Power of Attorney (LPOA) form. Get the form here The trader receives…

I lease my home and all bills are in the landlord’s name. Is this okay?

Yes. We will need a document that shows: Your name and the address you have on your trading agreement.Please submit a signed copy of the lease agreement…

My documents are not in English. Will this be a problem?

FXCM has staff available to translate documents in many languages. In the instance an in-house translator is not available, you may be asked to provide a…

What is acceptable as a copy of my Social Security Number?

You must submit a copy of your Social Security Card. If you do not have a social security card, you will need to request a new card from the Social…

What documents are needed for a Joint account?

Both account holders must: Submit a government issued photo ID.Provide separate proof of residence.*If the same address was used on the application only…

I have declared bankruptcy in the past. What do you need for proof of bankruptcy discharge?

FXCM will need a court-issued letter indicating you were discharged from bankruptcy. This can be uploaded on MyFXCM for faster processing.…

What information should I include when emailing or faxing documents?

Please ensure your name and email address are clearly visible when sending documents to FXCM. If you have received a temporary ID or account number, you…

Can I send in my documents after I complete the application?

Yes, you may send your documents after you complete the application.  …

What phone number should I use for my Trading Account?

When setting up an account, you may use any phone number that is regularly accessible for you. …

How do I know if you have received my documents?

It takes 1-3 business days to review all submitted documents. If you upload your documents on MyFXCM, you will receive an email confirming that the…

Can I fax in my documents?

Yes. The fax number to send documents is +1 (212) 897 7669.You can also send your documents via email to admin@fxcmmarkets.com.Related Questions:How do I…