@

CreditPay FAQs

What is the withdrawal procedure when an account is funded by credit or debit card?

Accounts funded via credit or debit card will be required to receive withdrawals via the same credit or debit card. Please note that the credit card…

Will my credit card deposit be considered a cash advance?

Card deposits will appear on your card issuer's statement as a "purchase." …

My credit or debit card deposit was declined, but my card has been charged. What should I do?

If your card transaction was declined, the transaction should be lifted from your account normally within a few business days. …

Are debit or credit card deposits treated as a purchase or cash advance?

Card deposits will appear on your card issuer's statement as a "purchase." …

Will I be charged a fee for currency conversion?

Credit or debit card transactions are converted to the base currency of your FXCM trading account when applicable. You may incur additional fees charged…

Can I use my Visa Prepaid card or a Gift card to fund my FXCM account if my name appears on it and it has a Visa logo?

Please do not send funds using a Prepaid or Gift Card. The origin of funds using gift cards or prepaid cards cannot be verified and therefore are not…

Will I receive a transaction receipt for my credit or debit card deposit?

Within minutes of making a deposit, an email containing your transaction information will be sent to the email address as indicated on the online deposit…