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Execution

There was a gap in the market, and I lost more than my stop loss. How did this happen, and will I be refunded?

There may be a heavy increase in market movement after a news release or even between the close and re-opening of the market, which could have a…

How Orders Execute

A trading strategy helps you achieve your trading goals. But to carry out your strategy, you need the right tools. FXCM offers simple and complex orders,…

My Pending order did not open at the price in which I selected, why?

FXCM takes the required steps to ensure that trades are executed at the quoted price with the best possible result for our clients. Due to fast moving…

I opened a market order but did not get the market price I saw, why?

FXCM takes the required steps to ensure that the execution of our quoted prices provide clients with the best possible result. On some occasions, due to…

What is Time-In-Force?

An order's time-in-force option determines the time frame in which the order would execute. There are four different time-in-force options you can…

How do we give clients the best price?

By receiving prices from multiple liquidity providers, FXCM is able to provide clients with competitive prices and low spreads. …

What is the opportunity for Price Improvements?

If a better price [than initially offered] becomes available before your trade executes, FXCM will always give you the best available price. When an order…

Are there requotes?

No, FXCM maintains a no re-quote policy for forex orders, indices, metals, and oil. Circumstances may exist based on order size, trading pattern, and/or…