Do I need to be logged into the TS Mobile app on my phone to receive the push notifications?
No, you do not. Our Push server will listen for trading updates on your account, and then send the notifications to Apple/Google when applicable. Apple/Google will then send the notifications to your device.
What if my phone is off, or if my internet connection stops/is interrupted?
In this case, you may only receive the last attempted notification for the time period during which your phone was off or disconnected from the internet, and none in-between. This mechanism is fully controlled by Apple/Google and not by FXCM.
Disclaimer: Push notifications are not a guaranteed form of delivery. A notification may not be delivered to a client for any number of reasons outside of FXCM’s control. Please note that FXCM does not receive any notification of delivery of notifications to your device – only acknowledgement that it was delivered to Apple.
Mobile Trademarks: iPhone, iTunes and iPad are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Android and Google Play are trademarks of Google Inc.
Mobile Trading: There are a series of inherent risks with the use of the mobile trading technology including, but not limited to, the duplication of order instructions, latency in the prices provided, latency of rollover update, latency of order execution and other issues that are a result of mobile connectivity. It is strongly recommended that clients familiarise themselves with the functionality of the FXCM Mobile Trading Station prior to managing a live account via portable device.