CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 70.96% of retail investor accounts lose money when trading CFDs with this provider. You should consider whether you understand how CFDs work and whether you can afford to take the high risk of losing your money.

Execution

How Orders Execute

A trading strategy helps you achieve your trading goals. But to carry out your strategy, you need the right tools. FXCM offers simple and complex orders,…

There was a gap in the market, and I lost more than my stop loss. How did this happen, and will I be refunded?

There may be a heavy increase in market movement after a news release or even between the close and re-opening of the market, which could have a…

Is there a maximum order size per trade ticket?

FXCM has no limits on maximum order sizes but there is a maximum limit per ticket. The Trading Station platform allows for order sizes up to 50 million…

Why did my trade open/close, I do not see my price level was reached?

With any financial product, there is a price to Buy and a price to Sell. When verifying if a trade should have triggered it's important…

CFD Execution

Learn about CFD execution here: https://docs.fxcorporate.com/execution_risks_ltd.pdf …

What can I do if I disagree with the execution of my trade?

If you have an inquiry on the execution of a Trade, please click here to view our Trade Audit information. …

Why does my trade execution price not match what I am seeing on the chart?

The times on your FXCM statement are in UTC. You can change the time zone on your charts to UTC by clicking on System, Options, and General Trading. Edit…

I opened a market order but did not get the market price I saw, why?

FXCM takes the required steps to ensure that the execution of our quoted prices provide clients with the best possible result. On some occasions, due to…

I am away from my computer, but can I still place trades if I call in? Will I receive a favourable price?

Yes. FXCM provides the service to place trades for a trader of a certain account type if they call in. One must keep in mind that there is a time lag…

What Is The Opportunity for Price Improvements?

If a better price [than initially offered] becomes available before your trade executes, FXCM will always give you the best available price. When an order…

My Pending order did not open at the price in which I selected, why?

FXCM takes the required steps to ensure that trades are executed at the quoted price with the best possible result for our clients. Due to fast moving…