There was a gap in the market, and I lost more than my stop loss. How did this happen, and will I be refunded?
There may be a heavy increase in market movement after a news release or even between the close and re-opening of the market, which could have a significant impact on the execution of a pending order. Clients should be educated of the risks associated with market volatility, especially near an important release or over the weekend. FXCM offers both positive and negative slippage. During a gap in the market, you may lose more than your initial stop, but please keep in mind that the trade was closed at the best possible rate. This also applies when there is a market gap and you gained more than your initial limit target.
For more information about this, please visit https://www.fxcm.com/markets/education/video-library/execution/how-do-price-improvements-work/