Trading Station Technical Support - FXCM Support

Trading Station Technical Support

What to do if I received the error message “Cannot connect to fxcorporate.com server”?

If you received the error message “Cannot connect to fxcorporate.com server,” please diagnose the issue by completing each solution…

How do I change my time zone in Trading Station?

You can change the time zone on your platform and charts by clicking on System, Options, and General Trading. Edit the “Time Zone” drop down…

How do I install a custom indicator from a third party?

To install an indicator that you may have downloaded from a third party like FXcodebase, follow these steps: Locate the .LUA file in your downloads…

How do I uninstall and reinstall the Trading Station platform?

Many problems can be resolved by uninstalling and reinstalling Trading Station. To uninstall, please follow the follow steps: Backup all necessary files…

The Trading Station is not working, how can I resolve this?

To resolve technical issues with the platform, please follow the steps below to uninstall and re-install the platform: Navigate to “Start” -…

What do I do if my connection field is blank?

If the connection field is blank, please use the following instructions to add the connections back. Instructions for a Live Account: Click “…

How do I change the colors on Trading Station?

To change the background color of your platform, follow these steps: Select “System” -> “Options” -> “Skins”…

Do you offer a VPS?

Clients who trade with an average notional volume at least 500K per month for the previous 3 months will have the cost of the VPS service reimbursed. This…

What do I do when I receive the error message, 'The program can't start because MSVCR110.dll is missing from your computer. Try reinstalling the program to fix this problem'?

This error usually appears when you have installed an app from the FXCM Apps Store, that requires that a specific version of Microsoft Visual C++ be…

How do I install FXCM Apps Indicators to Trading Station II?

To install a TSII indicator that was downloaded from the FXCM App Store please open the “.zip” file downloaded from the FXCM App Store. This…

How can I add a Price Overlay?

With FXCM's Trading Station, you have the ability to use price overlays to add an additional currency pair or product to your exisiting chart. …

Where can I find the Weekend Data options?

To find the Weekend Data options, please follow these instructions: Open up FXCM Trading StationClick on "System" -> "Options"…

How do I resolve the error, "Incorrect username or password?"

If you receive the error message "Incorrect username or password" when logging into a live Trading Station account, you may want to check your…

How do I close a trade on Trading Station Mobile?

From the ‘Open Positions’ tab, you can monitor the performance of your open trades. When you are ready to exit the trade: Click on it and…

How do I delete cookies, history, or cache?

Please use the following links for instructions on how to clear your internet cookies, history, or cache: Internet ExplorerGoogle ChromeFireFoxLinks to…

Why am I not able to log into my Trading Station demo account?

Demo accounts automatically expire after thirty days. If you receive the error message, "Incorrect username or password" and your demo account…

How do I set up text alerts in Trading Station?

In order to set up text message alerts in Trading Station, please follow the steps below: Click on “System” in the top Toolbar of the Trading…

How do I dock charts in the Trading Station platform?

In order to dock charts in Trading Station, please follow the steps below: Click on the tab of the chart you would like to move. Without letting go of the…

How do I import saved settings to a different version of Trading Station?

If you need to import saved settings to a different version of Trading Station, follow these instructions: Close Trading Station.Select “Start”…

Why am I requested to enter a digital pin code when logging in?

If you see this popup during the login process: Please contact a representative via Live Chat, phone, or email if you don't recall your PIN code and…

How can I add a Template to my chart?

To add a Template to a chart: Right click on the ChartSelect “Template” -> “Apply Template”Select the Template from the list to…

My Trading Station platform is not opening, what should I do?

If Trading Station does not launch, this could be due to a setting on your computer.  First, try to right click on the Trading Station Icon and…

How can I add a Stop or Limit to an open trade?

You can add a Stop or Limit to an open trade by following these steps: Locate your trade within the Open Positions WindowRight click on the trade and…

How do I use the FXCM App Store?

To access the FXCM App Store, navigate to http://www.fxcmapps.com Logging In Click on the “Login” button in the navigation bar. There are…

How do I see the Bid and Ask Prices in the Trading Station platform?

In order to see the ask chart on Trading Station please follow these steps: Open the chart and timeframe that you would like to see the ask prices forIn…

How do I save, apply, and manage templates in the Trading Station platform?

Saving & Loading Templates To save or load a template please open Marketscope and then follow the steps below: Templates save all the work done on the…

How do I save and load Layouts in the Trading Station platform?

Layouts save the way that your charts are displayed on the screen: tabs, windows, etc. To save or load a layout please open Marketscope and then follow…

How do I enable One Click Trading in the Trading Station platform?

To enable One Click Trading in the the Trading Station platform, please use these instructions: Please click 'Trading Settings' in the bar located…

How do I add and remove symbols on Trading Station Mobile?

The ‘Rates’ window displays the currency pairs and CFDs that are available for trading. You can scroll through the default list of instruments…

How do I Add and Hide Symbols in Trading Station Web?

To add and hide symbols in Trading Station Web please follow these steps: Add a Symbol: Select the symbol that you would like to add from the drop down…

How do I add and hide symbols in the Trading Station platform?

Please click “Symbols” in the bar located at the top of the platform This will open the “Symbols” window: Use the filter field to…