Trading Station Desktop - FXCM Support

Trading Station Desktop

How do I change the time zone on my platform or charts?

You can change the Time Zone on your charts by: Clicking on “System” -> “Options” -> “General Trading”. In the…

What is the smallest trade I can place?

The smallest trade size you can place on Trading Station is “1”. That represents 1,000 units of a currency pair. Trade size terminology: 1k or…

How can I connect to the proxy servers?

For Proxy server issues on Trading Station, please use the below instructions to resolve the issue: Open the Trading Station Desktop platform (do not log…

How can I use Trading Station Desktop on a Mac?

There are several options to run Trading Station Desktop on a Mac: A Free VPS provided by FXCM.Parallels from Parallels IP Holdings. This is a third…

My buy and sell buttons are greyed out. What do I do?

There can be a few reasons why the BUY or SELL buttons are greyed out. Check your trade size. Confirm that you have entered at least the minimum trade…

How do I add an indicator?

Indicators can be added to Trading Station in several ways: By right clicking on the chart and selecting ‘Add Indicator’ By clicking '…

How do I resolve: “Unable to connect to price servers”?

Typically,  you would receive this message if your internet connection is not strong enough to connect to our servers. It may be best to restart your…

How can I see multiple charts on one window?

To see multiple charts on one window, please follow these instructions: Open Marketscope 2.0 and create all charts you want to display.Left click on the…

How can I open another chart with Marketscope 2.0 open?

To open a chart within Marketscope 2.0 click “File” -> “Create Chart” and follow the prompts. …

How can I see the different Trading Sessions on my charts?

On Trading Station Desktop, traders can use the Trading Session Hours indicator to highlight the trading sessions directly on the chart for the New York,…

How do I configure an email alert on Trading Station?

You can set up an email alert from Trading Station with these instructions: Open Marketscope 2.0 (Charts -> Open Marketscope 2.0)Select “…

What are Renko Charts?

Renko charts differ from candlestick charts in the fact that Renko charts are not based on time and they will not have high and low values. Renko charts…

Do you offer prices alerts on Trading Station?

Yes. You can set up price alerts by right clicking on the chart -> “price alert”. Fill in your desired parameters and press “…

What do I do if I got the error message “Problem connecting to server”?

If you received this error message, something is not allowing Trading Station to connect to the Internet. Please try the following solutions: Restart your…

How can I refresh the news feed on Trading Station?

If the news feed on the Trading Station is interrupted, you can refresh it by following these steps: Go to The News window and select "Manage"…

Is there a Trading Station demo?

Yes. Get started with a Forex, Gold, and CFD Trading Demo.   …

How can I test my internet connection?

Test your connection to our server by running a Trace Route (PC only, no Macs) Step One: Perform the Trace Route by clicking here. (If using Internet…

How can I set multiple stops and limits on an open trade?

You may choose to use the Multiple Stops and Limits Strategy Application, offered by FXCM Apps, to scale out of an open trade. The Multiple Stops and…

How can I see my open orders on Trading Station?

You can see your open orders in the “Open Positions” window. If you do not see your "Open Positions" window, click on "…

How do I partially close a trade on Trading Station?

You can partially close a trade by locating the trade in the Open Positions window. Right click and choose “close position”A “close…

What is in the Closed Positions Window?

The Closed Positions Window will refresh often, even multiple times a day. Meaning, you may not see all of your closed trades in this tab. It is best to…

How do I install Trading Station?

  Before installing, make sure that Trading Station is completely uninstalled.Depending on your browser you will see the download displayed in a…

How can I set a stop and limit “In Pips” ?

You can place your Stop and Limit “In Pips” when entering a Market/Entry order. Below are the steps to do so: Click “Advanced”…

How do I save my charts on Trading Station?

You can save your charts with a chart Layout. Layouts save a set of charts and all chart elements: Indicators, Trend lines, Fibonacci retracements, etc.…

How can I create multiple stops and limits when entering a trade?

When entering a trade, you can break up your initial order into multiple orders and set stops/limits from the “Advanced ” feature of the…

How can I change the symbols on the platform?

Once you find the instrument you need, you can view whether you are already subscribed to it or not via the text color in the Symbol List. If black, the…

How do I install an indicator from FXCMAPPS?

To install an indicator to Trading Station that you downloaded from FXCM Apps, please follow these steps: Completely log out of your Trading Station and…

How can I remove the 20 currency limit on my platform?  

If you would like to display more than 20 currency pairs at one time, please email admin@fxcm.com to enable this feature. The request will be processed in…

How do you trade from the charts in Trading Station?

To trade directly from the Marketscope charts: Right-click inside the body of the chart.Click on "Create a Market Order" or "Create an…

How can I resolve an issue with my charts?

Refreshing your "Quote History" is often the easiest solution for any chart issue: Open Marketscope 2.0Go to File -> Quotes Manager ->…

What should I do if I do not see the products I thought I would see on the platform?

Some accounts are limited in the products that are displayed on the platform, this will depend on the jurisdiction in which your account is established.…

How can I cancel my Entry order on Trading Station?

To cancel your Entry order, right click on the order in the Orders window and select “Remove”.   …

What is One-Click trading?

One-Click trading enables you to place market orders with just one click and is the fastest way to place orders. To enable One-Click trading in Trading…

How do I uninstall Trading Station Desktop?

Some technical issues that can occur with the platform will need to be corrected by performing a full uninstall and reinstall of the Trading Station…

What happens when I get a margin call on Trading Station?

When a Margin Call occurs on Trading Station, all positions will close at market. …

How do I log into Trading Station?

To log onto Trading Station: Click on "System" -> "Login"If you have a Live Account, switch the connection field to "Real"…

Can I receive daily statements?

Yes. You can request to receive daily, weekly, monthly, quarterly or yearly statements.To do so, please send an email to admin@fxcm.com requesting a…

How do I adjust the sound on FXCM Trading Station?

You can adjust the sounds on Trading Station by clicking on “System” -> “Options” -> “Sounds”. To turn off all…

How do I save my Templates, Layouts and Profiles externally?

You can save your Templates, Layouts, and Profiles by following these steps: Close Trading Station.Click “Start” -> “Computer” -…

How can I save my indicators on Trading Station?

You can save a set of indicators on your chart by saving a Template. To save a Template, follow these steps: Add the desired indicators to your chart.…

How do I Download Trading Station Desktop for Windows?

DOWNLOAD TRADING STATION SELF-EXTRACTING EXE FILE (11.5 MB) Click "Run" or "Open". (Do not click "Save".) If you have…

Why does my Day P/L not match my P/L?

Day P/L is your profit or loss for today's trading session. The trading day at FXCM starts at 5:00 PM EST, meaning your Day P/L will only reflect…

What is shown in the Accounts Window?

Elements of the Accounts Tab: Account​This is your FXCM Account Number.Equity​Your ‘real time’ balance. This is your balance +/- any floating…

How do I place a market order in Trading Station?

In the "Dealing Rates" window of the Trading Station, follow these easy steps: Click on "Buy" or "Sell" for the currency…

How do I see my Pending/Entry orders on Trading Station?

Pending/Entry Orders are located in the “Open Orders” window. If you do not see this window, select "View" and left click on…

How do I add my saved layout to my charts on Trading Station?

To add a Layout to a chart: Click “Charts” -> “Open Marketscope”Click “File” -> “Layouts” ->…

How can I set a Stop and Limit when entering an order?

You can set the rate for a Stop and Limit when entering a Market/Entry order by the following steps: From the Create Market/Create Entry Order window:…

How can I make Trading Station look like it did when I first opened it?

Click “View” -> “Default Layout”. Related Questions:How can I save my indicators on Trading Station?How do I save my charts on…

How do I create a chart in Trading Station?

To create a chart: Click on the yellow clock icon from the Trading Station navigation menu. You can also select "Charts" from the main menu bar…

What charts are available through Trading Station Desktop?

Trading Station Desktop was designed specifically for experienced chart traders. Trading Station Desktop includes all of the trading features and a…