MetaTrader 4 Technical Support

How do I get the Custom Time Zone and Period in MetaTrader 4?

Custom Time Zone Besides EURREAL01 and GBPREAL (which are on GMT time), all MetaTrader 4 servers are on New York open and close. If you would like to have…

My MetaTrader 4 says "No connection", how can I solve this?

If you receive "No connection", or your charts say "Waiting for update" try logging in with your specific alternative server. …

How do I see multiple MetaTrader 4 charts at the same time?

MetaTrader 4 allows you to "tile" charts in order to see more than one chart on the same screen. You may tile charts in 3 ways: horizontally,…

What to do if I received the error message “Cannot connect to fxcorporate.com server”?

If you received the error message “Cannot connect to fxcorporate.com server,” please diagnose the issue by completing each solution…

Where do I find the folders to backup MetaTrader 4 settings before uninstalling it?

The easiest way to find the data folder is to open MetaTrader 4, click on the File / Open Data Folder menu item:   Clicking on Open…

How do I export MetaTrader 4 chart data?

To export chart data from MetaTrader 4, follow these instructions: Select "Tools" -> "History Center"       2.  …

How can I set up email alerts on MetaTrader 4?

Currently, the email alerts on MetaTrader 4 are not supported by all email services. With your MetaTrader 4 account information, you can use the Trading…

Do you offer a VPS?

Clients who trade with an average notional volume at least 500K per month for the previous 3 months will have the cost of the VPS service reimbursed. This…

How do I add and hide symbols in MetaTrader 4?

If you need to add or hide symbols from the MarketWatch window please follow the following steps: (Please note: There is a maximum of 40 symbols allowed…

How can I run two sessions of MetaTrader 4 on my computer?

To have two sessions of MetaTrader 4 on your computer, follow these instructions: Click here to initiate the downloadWhile going through the Install…

How do I uninstall and reinstall the MetaTrader 4 platform?

Before uninstalling your platform, please be sure to backup any indicators, templates, or expert advisors that you would like to keep! FXCM is not liable…

How do I backup and restore files on MetaTrader 4?

If you have templates, profiles, experts, or custom indicators saved and you need to back them up before reinstalling please follow these steps: Step 1:…

How  do I add my Expert Advisor (EA) to my MetaTrader 4 on my VPS?

Please follow these instructions for the easiest way to add an Expert Advisor (EA) to your VPS: Locate the EA file (either the installer or .ex4 file)…

How do I install an Expert Advisor (EA) to MetaTrader 4 with build 600+?

To install an EA to MetaTrader 4 with BUILD 600+ : Download and Install the EA to your desktopRight click to “copy” the EAOpen MetaTrader 4…

How do I use Expert Advisors in MetaTrader 4?

How to Add an EA to the Data Folder: In the MT4 platform please navigate to File --> Open Data FolderExpert Advisors in MetaTrader 4Once the folder…

How do I install two instances of MetaTrader 4?

In order to install two instances of MetaTrader 4 (MT4) (have two platforms running side by side) please follow the following steps: Download the…

How do I install an Expert Advisor (EA) from FXCM Apps to MetaTrader 4 with build 600+?

To install an EA downloaded from FXCMAPPS to MetaTrader 4 with Build 600+: Download the EA from FXCMAppsOpen the Zip File that contains the EADouble click…

How do I install an indicator from FXCM Apps to MetaTrader 4 with Build 600+?

To install a custom indicator downloaded from FXCMAPPS to MetaTrader 4 with Build 600+: Download the Indicator from FXCM AppsOpen the Zip File that…

How do I save Profiles and Templates in MetaTrader 4?

In order to save your charts and indicators in MetaTrader 4 you will need to save both profiles and templates. Profiles will save the way the charts are…

How do I install and apply Indicators on MetaTrader 4?

Install Indicator: In order to install an indicator for MetaTrader 4 (MT4), please follow these steps: Navigate to “File” in the upper left…

How do I install an Expert Advisor?

Save your Expert Advisor file to the experts folder located at C:\Program Files\FXCM MetaTrader 4\experts. If installed correctly, you will see the Expert…

How do I change the chart type in MetaTrader 4?

To change the chart type in MetaTrader 4: Open the chart that you would like to useLocate these buttons in the top toolbar. Use them to select a chart…